At Pointsource, it is our goal to ensure that every customer is satisfied with their purchase. Should you not be happy with an item you purchased or received, please, contact us so that we may try our best to assist you to resolve your issue(s).
A return claim can be reported within 7 days of purchase for Used Items & 10 days for New Items
- Pointsource accepts items in original unused condition with all accesories complete. Full Refund less delivery cost will be issued within 48hours of receipt. Payment would be made in same method of purchase.
- Pointsource accepts items in dead condition, faulty or manufacturer's defect . We will either repair or replace it, at our option. Items would be replaced like for like or for a better model at an additional cost. Please, allow upto 1 week for repair/replace option.
Buyer is responsible for return shipping after return period
Returns not meeting the terms of this policy may be refused
Please, fill the Return Form immediately. We'll contact you within 72hours after a claim is received
Warranty Starts from Date of Purchase. All Warranty is Repair
Pointsource Limited Warranty covers Used items and certain New items.
Duration of coverage: 2weeks - 3months cover and depends on Product Category. Please, see Warranty Table
Manufacturer's Warranty covers Branded New products such as HP, Dell,Sony, Samsung
Duration of coverage: 1/2 year warranty
For items under Manufacturer's Warranty, it is the responsibility of customers to visit appropriate service centers with their faulty/malfunctioned items to lodge complaints.
Please note, warranty doesnot cover spills, oil and water damage, physical damage, cosmetic issues such as color and damage caused by power surges.
Visit Redington Nigeria Ltd: Accepts Hp, Dell, Sony, Lenovo Products
- Afprint indrustial estate, 122-132, Oshodi-Apapa Express way, Isolo, Lagos, Phone: 08077098610
- 22 ,Otigba Street Computer Village, Ikeja, Lagos Phone: 08077098619
- 27 Ribadu Rd, Ikoyi, Lagos Phone: 014631165, 08077098600
- 98, Adeniyi Jones Avenue, Ikeja, Lagos
- Suite No. 36B, Oremeji Street, Computer Village, Ikeja, Lagos. Phone No. 08098573716
For locations outside Lagos. Visit http://www.redingtonmea.com/contact-us
Visit Samsung Smartcare/Customer Service Center
- 26 Oshitelu Street, Computervillage, Ikeja, Lagos Phone No: 08132366598
- 16 Allen Avenue, Ikeja
| Laptops|| 1 Month|
| Tablets|| 1 Month|
| Smart Phones|| 2 Weeks|
| Cameras & Camcorders|| 1 Month|
| Gaming Consoles|| 1 Month|
| Audio Devices|| 1 Month|
| CCTVs|| 1 Month|
| Printers|| 1 Month|
| Return Period|| Return Period |