Return Policy

At Pointsource, it is our goal to ensure that every customer is satisfied with their purchase. Should you not be happy with an item you purchased or received, please, contact us so that we may try our best to assist you to resolve your issue(s).

A return claim can be reported within 7 days of purchase for Used Items & 10 days for New Items 

·        Pointsource accepts items in original unused condition with all accessories complete or fair condition for Used items. Full Refund less delivery cost will be issued within 48hours of receipt. Payment would be made in same method of purchase.

·       Pointsource accepts items that arrive in dead condition, faulty or manufacturer's defect within return period. We will either refund, replace or repair at our option. Full Refund with delivery will be issued within 48hours of receipt of item on confirmation. In other cases, items would be replaced like for like or for a better model at an additional cost. Please, allow upto 3 business days for replacement/repair option.

Buyer is responsible for return shipping after return period

Returns not meeting the terms of this policy may be refused

Please, fill the Return Form immediately. We'll contact you within 72hours after a claim is received

Warranty Starts from Date of Purchase.  All Warranty after the Return period is Repair                                                                        

Pointsource Limited Warranty covers Used items and certain New items.

Duration of coverage: 2weeks - 3months cover and depends on Product Category. Please, see Warranty Table

Manufacturer's Warranty covers Branded New products such as HP, Dell,Sony, Samsung                          

Duration of coverage: 1/2 year warranty

For items under Manufacturer's Warranty, it is the responsibility of customers to visit  appropriate service centers with their faulty/malfunctioned items to lodge complaints.

Please note, warranty does not cover spills, oil and water damage, physical damage, cosmetic issues such as color and damage caused by power surges.

Visit Redington Nigeria Ltd: Accepts Hp, Dell, Sony, Lenovo, Canon Products

•       Ensure Services.13 Obafemi Awolowo Way, Ikeja 110105, Lagos: 08077098610
•       Ensure Services. Suite B8 Plaza, Poly Plaza, Ademola Adetokunbo Wuse II, Abuja 08077098610
  
•       22 ,Otigba Street Computer Village, Ikeja, Lagos Phone: 08077098619
•          27 Ribadu Rd, Ikoyi, Lagos Phone: 014631165, 08077098600
•          98, Adeniyi Jones Avenue, Ikeja, Lagos
•         Suite No. 36B, Oremeji Street, Computer Village, Ikeja, Lagos. Phone No. 08098573716

For locations outside Lagos. Visit   http://www.redingtonmea.com/contact-us

Visit Samsung Smartcare / Customer Service Center

•          26 Oshitelu Street, Computer Village, Ikeja, Lagos Phone No: 08132366598
•         16 Allen Avenue, Ikeja

 * Manufacturer's Warranty