Return Policy


At Pointsource, it is our goal to ensure that every customer is satisfied with their purchase. Should you not be happy with an item you purchased or received, please, contact us so that we may try our best to assist you to resolve your issue(s).

RETURNS

A return claim can be reported within 7 days of purchase for Used Items 10 days for New Items 


·         Pointsource accepts items in original unused condition with all accesories complete or fair condition for Used items. Full Refund less delivery cost will be issued within 48hours of receipt. Payment would be made in same method of purchase.


·         Pointsource accepts items in dead condition, faulty or manufacturer's defect . We will either repair or replace it, at our option. Items would be replaced like for like or for a better model at an additional cost. Please, allow upto 1 week for repair/replace option.


Buyer is responsible for return shipping after return period


Returns not meeting the terms of this policy may be refused


Please, fill the Return Form immediately. We'll contact you within 72hours after a claim is received


WARRANTY        


Warranty Starts from Date of Purchase.  All Warranty after the Return period is Repair                                                                        


Pointsource Limited Warranty covers Used items and certain New items.


Duration of coverage: 2weeks - 3months cover and depends on Product Category. Please, see Warranty Table

Manufacturer's Warranty covers Branded New products such as HP, Dell,Sony, Samsung                          

Duration of coverage: 1/2 year warranty

For items under Manufacturer's Warranty, it is the responsibility of customers to visit  appropriate service centers with their faulty/malfunctioned items to lodge complaints.


Please note, warranty doesnot cover spills, oil and water damage, physical damage, cosmetic issues such as color and damage caused by power surges.


Visit Redington Nigeria Ltd: Accepts Hp, Dell, Sony, Lenovo, Canon Products

  •        Afprint indrustial estate, 122-132, Oshodi-Apapa Express way, Isolo, Lagos, Phone: 08077098610
  •       Ensure Services.13 Obafemi Awolowo Way, Ikeja 110105, Lagos: 08077098610
  •       Ensure Services. Suite B8 Plaza, Poly Plaza, Ademola Adetokunbo Wuse II, Abuja 08077098610
  •       22 ,Otigba Street Computer Village, Ikeja, Lagos Phone: 08077098619
  • ·         27 Ribadu Rd, Ikoyi, Lagos Phone: 014631165, 08077098600
  • ·         98, Adeniyi Jones Avenue, Ikeja, Lagos
  • ·         Suite No. 36B, Oremeji Street, Computer Village, Ikeja, Lagos. Phone No. 08098573716

For locations outside Lagos. Visit   http://www.redingtonmea.com/contact-us

Visit Samsung Smartcare/Customer Service Center

  • ·         26 Oshitelu Street, Computer Village, Ikeja, Lagos Phone No: 08132366598
  • ·         16 Allen Avenue, Ikeja

 

ITEMS

      WARRANTY PERIOD

 

   USED

   NEW

     Laptops

                1 Month

          1 Year*

     Tablets

                1 Month

         90 Days

     Smart Phones

                2 Weeks

          30 Days

     Cameras & Camcorders

                1 Month

           1 Year*

     Gaming Consoles

                1 Month

          90 Days

    Audio Devices

                1 Month

          90 Days

     CCTVs

                1 Month

          90 Days

     Printers

               1 Month

          90 Days

   All Accessories

           Return Period

  Return Period